• How to make a booking ?

  • Please fill the reservation form available on each hotel or services.
  • Try to describe us your special request on the "description" box available on the form.
  • Please recheck your email address before submitting your request.
     
• How long does it take to get the reply ?
  • We will reply all your request / reservations within one business day or we will let you know should we need more time to answer your inquiry.
     
• How to pay the hotel reservation ?
  • We will need at least two nights deposit to be transferred to our bank account or your credit card details to protect the confirmed reservation.
  • Your credit card will be used as a guarantee ONLY and will be charged if there is any cancellation within certain period of cancellation policy.
  • The rest of payment has to be settled upon your arrival in Bali , either cash or by credit card.
  • The reservation for beyond Bali will be treated using the sign on file payment from your credit card or full prepayment by bank transfer prior to arrival.
  • A credit card statement form will be faxed to your fax number.
  • We do accept cash / travelers cheque / Visa / Master Card / Amex
  • An addtitional bank charge of 3% will be applied for any payment by credit card.
  • Transaction by credit card can be at USD or converted into local currency using the bank rate
• What does include in the special internet rates ?.
  • Special internet rates are including 21% government tax and service charges.
  • Breakfast is included in some hotels (refer to confirmation).
  • Free pick up or drop to to the airport will be available based on our confirmation
• How to cancel the reservation ?
  • Please send us an email to cancel the booking. A cancellation fee may be applied refer to the hote's booking policy.

Should there be any further assistance we can do for you please email us